Shipping Policy
Processing Time
All orders are processed within 1–3 business days. Orders are not processed or shipped on weekends or public holidays. During peak periods, processing times may be slightly longer.
Domestic Shipping (Australia)
We offer standard and express shipping within Australia. Estimated delivery times are:
- Standard: 3–7 business days
- Express: 1–3 business days
International Shipping
We ship worldwide. Estimated delivery times vary by destination, typically 7–21 business days. Please note that international orders may be subject to customs duties and import taxes, which are the responsibility of the recipient.
Tracking
Once your order has been dispatched, you will receive a confirmation email with your tracking number. You can use this to monitor your delivery.
Lost or Delayed Parcels
If your order hasn't arrived within the estimated timeframe, please contact us at support@jaanjewellery.com and we'll do our best to assist you.